Versand

Shipping

Every Sleepy order ships from our US warehouse. Here’s how it works, start to finish.

Order processing

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You’ll get a confirmation email with tracking the moment your order ships.

Where we ship & shipping costs

Shipping destinations and rates are calculated at checkout based on your address, so you’ll always see the cost before you pay. If we don’t currently ship to your location, you won’t be able to complete checkout.

Delivery estimates

The timeframes below are estimates, not guarantees, and they start once your order ships — not when it’s placed.

United States: typically 3–7 business days after dispatch.

International: typically 7–21 business days after dispatch, depending on the destination and local customs.

Once a package is handed to the carrier, delivery is in their hands. We can’t control — and aren’t responsible for — delays caused by carriers, customs, weather, high-volume periods, or incorrect address details. If something looks stuck, reach out and we’ll help you chase it down.

Customs, duties & taxes (international orders)

International orders may be subject to import duties, customs fees, and taxes charged by the destination country. These charges are set by your local authorities, are not included in your order total, and are the recipient’s responsibility. We have no control over these fees and can’t predict them. If a shipment is refused or returned to us because duties or taxes went unpaid, the original and any return shipping costs are non-refundable.

Tracking

Every order ships with tracking. Keep an eye on the inbox tied to your order — your tracking link lands there as soon as the piece is on its way. Please allow a little time for tracking to begin updating.

Correct shipping details

Please double-check your shipping address at checkout. We’re not responsible for orders sent to an address entered incorrectly, and packages returned to us as undeliverable may require additional shipping charges to resend.

Lost, stolen, or delayed packages

If tracking shows delivered but you can’t find your package, please check with others at your address and your local carrier first — parcels are occasionally marked delivered a little early. If it still doesn’t turn up, contact us and we’ll do our best to help resolve it with the carrier.

Questions

Need help with an order? Reply to your order confirmation email or reach us through our Contact page and we’ll sort it out.